Appointment Cancellation Policy:
We ask that you please reschedule or cancel at least 48 hours before your sceduled appointment time or you may be charged a cancellation fee of 100% of the price of your scheduled appointment. You can cancel your appointment within 48 hours. After the 48 hours, you will be charged 50 percent of your scheduled service. If the cancellation is within 24 hours, you will be charged 100 percent of the scheduled service.
Late Policy:
If you are more than 15 minutes late to your scheduled appointment, you will be asked to reschedule and will need to pay the full amount of the service to be able to schedule your next service.
Refund Policy:
We want to ensure you are more than happy with your service and experience at The Grove Salon. If you are ever dissatisfied regarding your hair appt, please reach out to our front desk or your stylist directly. They will adjust what you need, complimentary within the first 7 days after the appointment. Keep in mind, a complimentary adjustment does not take place if you changed your mind about the color/extension service, in this scenario an additional charge can take place. In no circumstance will a refund be offered as our stylists’ time can not be given back.